Shipping policy
Shipping Policy
Last Updated: [29/09/2024]
Thank you for visiting and shopping at CluBeann. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipping Locations
Our common shipping areas:
- Hong Kong
- Malaysia
- Singapore
- the United Kingdom
- Australia
If you do not see your location listed, please contact us at contact@clubeann.com for assistance.
2. Processing Time
All orders are processed within 1 day. Shipping date is usually from 5th to 7th of every month. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We only offer the following shipping option:
- Standard Shipping: 6-8 business days
Please note that delivery delays can occasionally occur due to unforeseen circumstances.
4. Order Tracking
Once your order has shipped, you will receive an email notification with tracking information. You can use this tracking number to monitor the status of your shipment.
5. International Shipping
For international orders, customs fees and import duties may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.
- Hong Kong: SF EXPRESS
- Malaysia: SF EXPRESS
- Singapore: SF EXPRESS
- the United Kingdom: Royal Mail
- Australia: Australia Post
6. Lost or Stolen Packages
We will offer help to find the item. However, CluBeann. is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you did not receive it, please contact the carrier directly.
7. Damaged Items
If you receive a damaged item, please contact us immediately at contact@clubeann.com with your order number and a description of the damage. We will work with you to resolve the issue promptly.
8. Contact Us
If you have any questions about our shipping policy, please contact us at:
Shenzhen CluBeann Coffee Trading Co., LTD.
contact@clubeann.com
+86 13428796275